Resetting Your Password

Resetting your password is fairly straightforward, however, there are some nuances depending on your account status. Follow the steps below to reset your password.

1. Head to your event site and click the Forgot Password? button on the login page https://hubbhelp.zendesk.com/hc/article_attachments/4405194201875/forgotpassword.png

2. Enter your email address in the popup window and click Reset

 

Note: If your account has never been logged into before and hasn't ever had a password set, this will not work.

In that case please contact the event planning team, or use the "Technical Support" button on the login page if one is available

resetpassword.png
3. Open the email and click on the click here link. https://hubbhelp.zendesk.com/hc/article_attachments/4405182839699/click_here_to_reset.png
4. Enter and confirm a new password, then click Reset. https://hubbhelp.zendesk.com/hc/article_attachments/4405194476179/passreset.png

You can now log into the event site using your email and new password!

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