Open Incognito/InPrivate Window & Clear Cache

Open an Incognito Window in Google Chrome

1) Inside your Chrome browser, navigate to the top right of the window and click on the 3 dots https://hubbhelp.zendesk.com/hc/article_attachments/360102386193/1.png

2) Next, select New incognito window from the drop-down menu

 

 

 

 

 

 

 

 

 

 

 

(alternatively, you can also use the keyboard shortcut Ctrl+Shift+N to open an Incognito Window, as well)

https://hubbhelp.zendesk.com/hc/article_attachments/1500001376241/2.png

https://hubbhelp.zendesk.com/hc/article_attachments/1500001376261/3.png

 

Open an InPrivate Window in Microsoft Edge

1) Navigate to the top right of your Edge browser, click on the 3 dots https://hubbhelp.zendesk.com/hc/article_attachments/4403669423123/3dots.png

2) Next, select New InPrivate window from the drop-down menu

 

 

 

 

 

 

 

(alternatively, you can use the keyboard shortcut Ctrl+Shift+N to open this InPrivate Window)

https://hubbhelp.zendesk.com/hc/article_attachments/4403676634387/newinprivatewindow.png

https://hubbhelp.zendesk.com/hc/article_attachments/4403669468947/mceclip0.png

 

Open a Private Window in Mozilla Firefox

1) Navigate to the top right of your Firefox browser and click on the 3 horizontal lines https://hubbhelp.zendesk.com/hc/article_attachments/1500001379521/ff1.png

2) Next, select New Private Window from the drop-down menu. 

 

 

 

 

 

 

 

 

 

 

(alternatively, you can also use the keyboard shortcut Ctrl+Shift+P)

https://hubbhelp.zendesk.com/hc/article_attachments/360102389793/ff2.png

https://hubbhelp.zendesk.com/hc/article_attachments/360102389833/ff3.png

 

Hard Refresh 

hard refresh clears your browser cache for only a  specific page, which forces it to load the most recent version of that page.  Sometimes the cached information needs to be cleared in order to allow things to function as intended.

To  perform a hard refresh in Chrome as a Windows user, 

  • hold down Control + Shift + R on your keyboard.
  • To perform a hard refresh on a Mac, hold down CmdShift and +R on your keyboard.

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Alternatively, you can preserve your browser's cache and open a separate incognito or in-private browsing window. You can equate this to starting a new browser session with no cache files stored while preserving the cache files in your regular browsing windows. We will show how to open one of these windows in Google Chrome, Microsoft Edge, and Mozilla Firefox.

 

Clearing the Cache 

 To clear your cache in Chrome: 

  • On your computer, open Chrome.
  • At the top right, click More More.
  • Click More tools and then Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  • Click Clear data.

To clear your cache in Edge

  • Select Settings and more  > Settings  > Privacy, search, and services.

  • Under Clear browsing data, select Choose what to clear.

  • Choose a time range from the Time range drop-down menu.

  • Choose the types of data you want to clear (see the table below for descriptions). For example, you may want to remove browsing history and cookies but keep passwords and form-fill data.

  • Select Clear Now.

To clear your cache in Firefox:

Click the Library button 57 library icon , click History, and click Clear Recent History‚Ķ. Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, make sure other items you want to keep are not selected, and then click the OK button

The browsers discussed in this article can also be downloaded and installed via these links:

Google Chrome

Microsoft Edge

Mozilla Firefox

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