Joining Live Chat in a Sponsor Booth and Live Chat Features

Event Cloud knows the importance of Sponsors needing to connect with Attendees. With live chat enabled in your booth, you will be able to network and ask questions about the company.

To login to chat within a Sponsor booth, you must first be logged in and able to navigate to the company's booth.

From  Schedule Builder navigate to the Sponsors page.

1. Navigate to the Schedule Builder Portal   
2. Click Sponsor   sponsor.png
3. Click the Sponsor logo to enter the sponsor booth     Sponsor_Image.png
4. Click into the field to type your message. Hit enter to submit.  chat.png
5. To expand the side menu to view users, options, and more, simply click on the arrow at the top left of the chat  chatexpands.png
6. To access settings for the chat click the gear icon. Please note that if you log out of the chat, you will need to refresh your page before you can log back in.  gear_icon.png
7. To share a file in chat, select the paper clip icon. You can then select one of the four options: 'Add file' (this includes but is not limited to .doc, .pdf, .png, .mp4, .m4a, .xls, .ppt), 'Take photo', 'Record audio', or 'Record video'



Chat Settings  

The chat menu also allows you to access settings for the chat by clicking on the gear in the bottom left. Here you can select if you are online, away, or Busy. 

Sound: Toggle chat notification sounds on or off.

Private Chat popup: When toggled on, private messages will pop up as notifications over the chat. Toggling off will disable this.

Admin Mode: Only chat admins are able to use the chat feature when this is toggled on. 

QR: Displays a QR code to open the chat in another device. Please note you must be logged into Event Cloud on this device in order to successfully open chat.

Polls: Not available at this time.

Open the chat in a separate window: Pops the chat open into a separate browser window.

Clear chat messages: Clears ALL chats within this window. 



Private Messages 

Please note that chat features and functionality will vary based on the type of chat your event administrator has chosen to utilize. 

If private messages are enabled in your chat, you can send a private message to users in the chat. To send a private message, expand the menu as shown above, and click on the user's name. A private message window will pop up, and you can send a private message.

Please note that the user's name who you are messaging will be displayed at the top of the window. You can close out of your private message, and return to it at any time during the chat.

Private Chat in Sponsor Booths

1. Navigate to the Schedule Builder Portal   
2. Click Sponsor  sponsor.png
3. Click the Sponsor logo to enter the sponsor booth  Sponsor_Image.png
4. Find the user in the chatbox that you would like to chat with and click on their name. This will open a new window. mceclip2.png
5. In addition to chatting via text, it is now possible to audio and video call as well! Select the phone or camcorder icon to use one of these options. mceclip3.png

Links in the Chat

Clicking a link from the chat will open the link in a new window. 


Please note: Session and Sponsor Booth chats are separate from Attendee to Attendee chats. To view chat history for a specific session return back to that session's details page. This process is similar for viewing sponsor booth chat history; navigate back to that sponsor's booth.



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